Terms of service

PhlebMastery is a paid theoretical phlebotomy course. You pay once. You get full access to the course on the platform. If you complete the course and pass the final assessment, you receive a certificate which is yours to keep forever. If you change your mind within fourteen days, we refund you with no questions asked.

There is no subscription. There never will be. The certificate proves you have learned the theory; it is not a regulated qualification, and it does not on its own permit you to practise phlebotomy on real patients. You still need supervised clinical training for that, in your jurisdiction, under your professional body.

These terms are an agreement between you (the learner) and Red Hood Limited, a private company limited by shares registered in England and Wales (company number 10564761), trading as PhlebMastery, with registered office at 89 High View Road, London E18 2HL, United Kingdom. By creating an account or making a purchase, you agree to them.

References to we, us, our, and PhlebMastery in these terms mean Red Hood Limited.

Red Hood Limited is not currently VAT-registered — we operate below HMRC’s £90,000 taxable-turnover threshold. UK VAT is therefore not charged on purchases of PhlebMastery course access. International customers should consult their own jurisdiction’s tax rules; our payment partner Stripe may apply local sales taxes (for example EU OSS VAT) where required, and any such tax appears on your receipt.

Where these terms refer to the course, we mean the PhlebMastery Foundation Course — ten modules, ten module quizzes, a certificate exam, and a certificate — described on the course pages.

The course is a one-time purchase of £10 GBP, the same price worldwide. Stripe shows a local-currency estimate at checkout so you see roughly what your card will be charged before you enter card details.

One purchase grants you, on the platform:

• Read access to all ten modules.
• Module quiz access for all modules.
• Certificate exam access, once you have passed all ten module quizzes.
• The certificate, on passing the certificate exam.
• Read access to the reference library and the glossary.

Your certificate, once earned, is permanent and remains publicly verifiable regardless of account or payment state — certificates are not affected by anything in this section.

Module 1 is free for everyone — you do not need to pay to read it or to take its quiz.

PhlebMastery is designed as a theoretical introduction to phlebotomy for people considering the career — an honest, structured way to find out what the work involves before committing to formal training. It is not a CPD-accredited course, it is not a regulated qualification, and it does not exempt you from any theory curriculum required by a formal training programme you may later enrol in. Different programmes have their own requirements, which we cannot predict or substitute for.

You can request a refund within fourteen calendar days of your purchase by replying to your receipt email or emailing support@phlebotomy-course.com with your order ID. We acknowledge within one working day and process within seven.

The refund is automatically forfeited the moment you pass the final assessment and your certificate is issued. The certificate is the lasting product; once you have it, the purchase has done its job. Failed attempts do not forfeit the refund — the page where you submit a passing attempt warns you of this prominently before you confirm.

Refunds beyond fourteen days are at our discretion and are granted only for documented technical issues that genuinely prevented you from accessing the course. We’d rather hear about a technical problem than read about it later.

Some legal context, in plain English. Once you access any paid module you have agreed to immediate supply of the course, which under the UK Consumer Contracts Regulations 2013 waives the statutory fourteen-day cooling-off right. Our fourteen-day no-questions-asked refund continues to apply on top of that, as a brand promise. Your separate statutory rights under the Consumer Rights Act 2015 — that the course be of satisfactory quality, fit for its purpose, and as described — are not affected by anything on this page and cannot be excluded.

If you live outside the UK, the consumer-protection laws of your country of residence may give you rights additional to those described here. Where they do, those rights apply on top of, not instead of, our policy. We apply the more-protective standard if there is a conflict.

Refunds are processed via our payment partner and reach your card within 5–10 working days, depending on your bank. If your card has expired, our payment partner will be in touch about the credit details.

The certificate is a verifiable record that you have completed the PhlebMastery Foundation Course and passed its certificate exam with a score of at least 70% (thirty-five of fifty). It carries:

• Your full legal name as you registered it.
• A unique certificate ID in the form PHM-YYYY-CCC-NNNNNN.
• The date of issue and the version of the course you completed.
• A link an employer or institution can use to verify it independently.

The certificate is:

• Evidence of completion of PhlebMastery’s educational assessment in phlebotomy theory.
• Permanent — you keep it forever, even after your course access expires.
• Verifiable by anyone with the certificate ID, with no PhlebMastery account required to verify.

The certificate is not:

• A regulated professional qualification — it does not appear on any national register and is not awarded by an accredited awarding body.
• A licence to practise phlebotomy on real patients — clinical practice requires supervised hands-on training under your professional body and your employer.
• A medical device, a clinical decision-support tool, or anything that should be used at a patient’s bedside in place of training.
• A substitute for any course your employer or training programme requires.

We are explicit about this distinction because the value of the certificate is honest scope. An employer who asks has this person learned the theory? gets a clear yes; we make no further claim.

PhlebMastery is an independent educational product. It is not affiliated with, endorsed by, sponsored by, or accredited by the World Health Organization. References to WHO guidance refer to the WHO’s published 2010 guidance, Guidelines on Drawing Blood: Best Practices in Phlebotomy, used as one source for the course content.

You are responsible for keeping your account password secure. Tell us promptly if you think your account has been accessed by someone else. We will not ask you to share your password with us.

You can sign in with email and password, with a magic-link email, or with Google (other providers may be added later). If you sign in with Google, your name and email are pulled from your Google profile; we do not store your Google password.

You can delete your account at any time. If you do, we soft-delete your record immediately and purge it within 30 days. The certificate, if you have one, is handled per Privacy — Erasure and certificates.

The course content is for your personal learning. You may not redistribute it, re-host it, train AI systems on it, or pass it off as your own.

You may not share your account with another person. The certificate is yours, in your name; sharing the account undermines the verification chain that makes the certificate worth anything.

Don’t try to break the site, scrape the content at scale, or work around the paywall. If you find a security issue, tell us at the address below.

Anyone with a valid certificate ID can look it up at /verify and see the holder name, the issue date, and the status. We do not show your email, your country, your assessment score, or any other certificate you may hold.

If you have your account anonymised, the verification page will show “[deleted user]” in place of your name; the certificate continues to verify.

We make a reasonable effort to keep the site available. We do not promise uptime. If a planned maintenance window is needed, we email registered learners in advance.

We may update the course content over time as the WHO and other approved sources issue updated guidance. The version of the course in force when your certificate was issued is recorded on the certificate; updates to the course do not retroactively change what your certificate represents.

We may update these terms. Material changes are emailed to registered learners at least fourteen days before they take effect. The effective date at the top of this page reflects the latest version.

Nothing in these terms limits liability that cannot lawfully be limited under UK law — including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, our total liability to you for any claim arising from your use of PhlebMastery is limited to the amount you paid for your purchase. We are not liable for any indirect or consequential losses.

The course teaches phlebotomy theory. It is not clinical advice. We are not liable for clinical decisions made by anyone, anywhere, on the basis of having taken this course. Clinical practice requires supervised hands-on training under your professional body and your employer.

These terms are governed by the law of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except that nothing prevents you from bringing a consumer complaint in the courts of your habitual residence within the UK or EU.

For questions about these terms, refunds, account problems, or anything else: support@phlebotomy-course.com. We try to respond within seven working days.